Phone store employees help Mid-South mom after water breaks during visit

MEMPHIS, Tenn. (WMC) - A routine trip to an AT&T store became a day the Rowley family will never forget when Kelly Rowley’s water broke inside the store—and employees stepped in to help.

Kelly and her husband, Daniel, had stopped by the store on North Germantown Parkway in September for help with their phone. Just hours earlier, their doctor had told them their baby girl wasn’t quite ready to arrive.

“I was very shocked, like super shocked,” Daniel said.

Priscila Loya, the sales representative helping the couple, quickly turned her attention to Kelly. The 26-year-old led her somewhere more private while the store’s waiting area was full of customers.

“My reaction was to take her to a more private area, and so that’s when I decided to take her to the bathroom and get her away from the spotlight,” Loya said.

Daniel, a 12-year Navy veteran, called for help.

“First thing I did was grab my phone and call 911. I said, ‘Hey, my wife is going into labor,’” he said.

The store team stayed with the couple until first responders arrived. Baby Selah was born the next morning.

“She was ready to make her arrival for us,” Kelly said.

Six weeks later, the family returned to the store, giving employees a chance to meet Selah—and see her full head of hair.

“That’s something I will remember forever. Like, thanks to them I am an auntie now,” Loya said.

Kelly said she was grateful for the support she received during a moment she hadn’t expected.

“Having them here with me, they really helped me through it,” she said. “They’re talking to me because I’ve never experienced my water breaking.”

The family is healthy and doing well—and thankful for the kindness they found that September day.

Click here to sign up for our newsletter!

Click here to report a spelling or grammar error. Please include the headline.