Microsoft 365 nationwide outage impacts New Mexico

ALBUQUERQUE, N.M. — A Microsoft outage is reportedly impacting tens of thousands of people Thursday across the U.S., including people in New Mexico.

DownDetector.com showed as many as 48,000 reports at one time Thursday with what appears to be a total of hundreds of thousands of issues. The first issue was reported at 10:31 a.m. MT.

Multiple outlets nationwide have also reported the outage. In New Mexico, KOB has learned at least one local establishment has had issues due to it.

Microsoft confirmed on social media that the company is investigating reports of people having issues accessing Exchange Online mailboxes through “multiple connection methods in the Americas.” The company confirmed the issue “may affect Microsoft 365 service connectivity for users in any region.” The company also later found its infrastructure is “experiencing elevated load across multiple regions” and stated it is “likely contributing to the connectivity errors.”

“We’re aggressively pursuing all pathways to reduce impact. We’ve paused all deployments, we’re moving additional traffic off the affected infrastructure and we’re restarting affected servers to return them to service,” Microsoft stated in the last update.

Microsoft 365 includes Outlook, Teams, OneDrive, OneNote, Word, Excel, PowerPoint, Defender and Copilot.

Exchange Online mailboxes are cloud-hosted digital storage containers in Microsoft Exchange Online. They hold a user’s or group’s emails, calendars, contacts and tasks.

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